Granting Camera Permissions

This article explains how to grant camera permissions to the ACV Pro app.

Steps:

1. Open the ACV Pro app.
2. When prompted to allow camera access, tap "Allow".
3. If the prompt does not appear, follow the steps for iOS or Android respectively
4. If permissions are granted, please continue to troubleshooting for iOS or Android respectively

Note: Camera access is required for scanning VINs and taking inspection photos.

How to Enable Camera Access iOS

1. Open Settings: Tap on the Settings app on your iPhone.
2. Scroll Down and Tap on the ACV Pro App: Scroll down to find the ACV Pro app in the list of apps and tap on it.
3. Tap on "Camera": Tap on the "Camera" option.
4. Select "While Using the App": Choose the option "While Using the App" to grant camera access only when you are actively using the ACV Pro app.
5. Return to ACV Pro: Press the Home button to return to the Home screen, and then launch the ACV Pro app.

How to Enable Camera Access Android

1. Open Settings: Open the Settings app on your Android device.
2. Tap on Apps: Scroll down and tap on "Apps" or "Apps & notifications", depending on your device.
3. Find and Select ACV Pro: Scroll through the list of apps to find ACV Pro, then tap on it.
4. Tap on Permissions: Tap on "Permissions".
5. Toggle Camera Permission On: Tap on "Camera" and toggle the switch to enable camera access.
6. Return to ACV Pro: Press the Back button to return to the previous screen, and then launch the ACV Pro app.

Troubleshooting Common Camera Permission Issues

iOS

Issue: Camera Permission Prompt Does Not Appear

• Check Settings: Go to Settings > Privacy > Camera.
• Enable Access: Make sure camera access is enabled for ACV Pro.
• Restart App: Force close ACV Pro and reopen it.

Issue: Camera Not Working in ACV Pro

• Restart the Device: Restart your iPhone.
• Update iOS: Make sure your iOS is up to date.
• Reinstall ACV Pro: Delete ACV Pro, reinstall it from the App Store, and grant camera access.

Android

Issue: Camera Permission Not Granted

• Check Settings: Go to Settings > Apps > ACV Pro > Permissions.
• Enable Camera Permission: Make sure camera permission is enabled.
• Restart ACV Pro: Force close ACV Pro and reopen it.

Issue: Camera Not Working Properly

• Restart the Device: Restart your Android device.
• Check App Updates: Make sure ACV Pro is updated to the latest version.
• Clear Cache: Go to Settings > Apps > ACV Pro > Storage > Clear Cache.